Reference

How mamen12 Handles Your Personal Information

Your account details, payment activity and browsing behaviour are handled with a clear purpose — to keep your mamen12 experience functional, secure and relevant to you.

Account data kept secureDANA, OVO, GoPay payment data handled carefullyYour right to access or delete your dataCookie controls availableContact us anytime about your privacy

Explore the Lobby Read FAQ

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data protection at mamen12 is built into the account flow, not layered on top of it. SSL encryption covers every connection between your device and our platform. Cookies help us keep your session active and remember your preferred payment method — DANA, OVO or GoPay — so you do not have to re-enter it. You can manage or clear cookies from your browser settings at any time. Account security steps, including OTP verification on login, exist to confirm that only you can access your stored information. We do not sell personal data to third parties.

SSL Encryption

Every page and account action on mamen12 runs over SSL. Your login, payment entry and personal details travel encrypted between your device and our platform at all times.

Cookie Management

We use session and preference cookies to keep your account active and remember your wallet choice. You can adjust or clear cookies through your browser settings — this will not delete your account data.

Data Retention Policy

We keep your data only as long as your account is active or as long as Indonesian legal requirements specify. When neither condition applies, we delete the data from our systems.

Third-Party Sharing Limits

Payment data is shared with DANA, OVO and GoPay processors only to complete your transaction. No personal data is sold, rented or traded with advertising networks or external data brokers.

What We Collect and Why It Matters

mamen12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with mamen12, we collect the information you provide directly — your name, contact details, and the payment method you choose, whether that is DANA, OVO or GoPay. We also collect data generated during your session: device type, IP address, pages visited

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and actions taken inside the lobby. This data has a specific job. It lets us process your deposits and withdrawals, verify your account identity, and detect unusual activity that could point to unauthorised access. Payment data tied to DANA, OVO and GoPay transactions is used only
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to complete and record those transactions — we do not store full wallet credentials on our servers. We may also collect aggregate, anonymised usage data to improve how the platform performs across different mobile devices and connection speeds. Data is retained only as long as it
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serves a functional or legal purpose. Where local law in Indonesia requires us to hold certain records, we keep them for that period and no longer. You can request a summary of the data we hold on your account by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

Questions about your data do not need a formal process to start. Our support team handles privacy requests through the same channels you already use for account help — live chat, email and the in-app contact form. Tell us what you need: a copy of your data, a correction, or a deletion request, and we will confirm receipt and guide you through the next step.

Team online

Live Chat

Open the chat widget from any page on mamen12 to reach our support team directly. State your request clearly and we will log it immediately for the privacy team.

Email Support

Send your privacy request, including your registered account email address, to our support email. We aim to respond with a clear next step within the response window.

In-App Contact Form

From your account dashboard, open the Help section and choose the Contact Us option. Select Privacy Request from the dropdown so it reaches the right team without delay.

Your Privacy Questions, Clearly Answered

If something in this policy is not clear, or if your situation is not covered below, reach out through live chat or the in-app contact form. Players in Palembang and across Indonesia have the same rights over their account data — the answers below apply to all accounts regardless of which wallet you use.

We collect your name, contact email, and the payment method you register — DANA, OVO or GoPay. We also record device type and IP address to verify your session and protect your account from unauthorised access.

No. We pass only the transaction details needed to complete a deposit or withdrawal to the payment processor. Full wallet credentials are never stored on our servers after the transaction is processed.

Send a data access request through live chat or the in-app Help form. Include your registered account email. Our team will confirm receipt and tell you what format the data summary will arrive in.

Yes. Submit a deletion request via the contact form or email. Where Indonesian law does not require us to retain specific records, we will delete your data and confirm in writing once it is done.

We use session cookies to keep you logged in and preference cookies to remember your wallet choice. Both can be cleared from your browser settings. Clearing them logs you out but does not delete account data.

No. We do not sell or share your personal data with advertising networks or data brokers. Data shared externally goes only to payment processors — DANA, OVO, GoPay — and only to complete your transactions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoTerms & Conditions

How mamen12 Handles Your Personal Information

How We Protect and Manage Your Account Data

SSL Encryption

Cookie Management

Data Retention Policy

Third-Party Sharing Limits

How to Reach Us About Your Privacy

Live Chat

Email Support

In-App Contact Form

Your Privacy Questions, Clearly Answered

01 What personal data does mamen12 collect when I open an account?

02 Does mamen12 store my DANA, OVO or GoPay wallet credentials?

03 How do I request a copy of the data mamen12 holds about me?

04 Can I ask mamen12 to delete my account data?

05 What cookies does mamen12 use and how do I control them?

06 Does mamen12 share my data with third parties for marketing purposes?

Privacy Policy

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